Complement Your Peek Pro Account With SMS Communication
In addition to the features of your Peek Pro account, TourOpp GO! enables you to have the ablity to easily connect and communicate with each and every customer via SMS.
General Summary
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SMS Functionality?
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Sends Automated Messages?
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Messages Customizable by Product?​​​
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Can Customers Reply?
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Can See Customer Conversation?​
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Has 2-Way Messaging?
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Has Smart Chatbot?
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Sends International SMS?​​
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Sends Broadcast SMS?
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YES
SOME
YES
NO
NO
NO
NO
NO
YES
default template or custom message
booking confirmations & reminders
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no available message history
1-way messaging only
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for specific product or date
Keep Scrolling to Discover More!
How The Peek Pro Integration Works
TourOpp GO!
TourOpp pulls information from that booking to send relevant messages to your customer.
Peek Pro
Your Reservation System
OTA's
Websites and offline channels
Your Brand
We assign you a U.S. phone number so that it appears as your brand is the one sending the messages.
More Reviews!
More Bookings!
More Time!
Benefits of Connecting your Peek Pro Account
In Other Words...Give your Peek Pro Account
SUPERPOWERS!
Booking Confirmation Via SMS
Enhance your brand by putting your business name front and center when sending communications, prevent confusion and questions by providing customers with pertinent information right after booking, and expedite communication with SMS instead of email messaging.
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Sent through SMS
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Automatically sent
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Customize the message per product
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Customers can opt-in or out
Reminders & Important Information Via SMS
Spend less time confirming pickup locations with an automated SMS that sends your customers the exact location of their booking. This will help to avoid late arrivals or lost travelers and get them excited for their booking with pictures or infographics of what to expect!
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Sent through SMS
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Automatically sent
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Customers can reply with questions
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Customize the content of the message depending on the product
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Customize when the message is sent depending on the product
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Insert Google Maps link for meeting point​
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Send PDF’s, pictures, or videos
Sending Waivers Via SMS
Whether you are already working with a waiver generator or if you're using your own, you can use this opportunity to send the link to your customers where they can sign it, disclose your saftey measures and requirements, or even tell them what to bring.
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Automatically sent waiver link through SMS
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Allow customers to ask questions
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Customize the link or message depending on the product
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Disclose safety requirements
Cross-Selling & Up-Selling Via SMS
Just like Netflix, you can recommend a night tour to someone who's booked a morning tour or suggest an upgrade for a full-day tour. We even give you the option to customize the text depending on your OTA partner.
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Recommend other products or upgrades through SMS​
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Customize recommendations depending on what product they've booked
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Link back directly to your website​
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Add promo codes
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Customize the content of the message and when it's sent, depending on the origin
Engage During The Activity Via SMS
The best way to get free marketing is having people tag you on Instagram, TikTok, or Facebook stories or post, so send them your handle. You can also promote your wifi, and ask for tips for your tour guides.
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Automatically greet your customers when they come in through SMS
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Ask them to tag you on their Instagram stories
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Customize how you interact with customers and how they can interact with you
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Share your Wi-Fi password
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Share how customers can tip their tour guide
Review Generation & Reputation Management Via SMS
Ask your customers to rate your first to get customer feedback. If they rate you positively, you can ask these customers to post a review on platforms like Tripadvisor or Google. On the other hand, prevent unhappy customers from damaging your reputation online by telling them how to reach a human.
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Automatically ask customers for a rating from 1-5 via SMS
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Customers can reply with an internal review
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Send direct link to post review, if positive
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Customize where you want your reviews
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Send them your phone or email, if they rate negatively
Smart Chatbot SMS Messaging
Our smart chatbot can send automated answers to questions 24/7, depending on what product your customers have booked. Better yet, it our chatbot acts like a natural conversation responding to customers' questions, no matter how they ask.
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24/7 automated responses via SMS
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Fully customizable answers depending on the product
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AI-chatbot emulates natural conversation​
Broadcast Message Via SMS
Send a text to all customers for a specific product and/or date. Whether it be due to bad weather or simply a street closure, they'll need want to know With our broadcast message you can let your customers know ahead of time by sending them a text at the same time.
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Send an SMS to customers for a specific product on a specific date
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Customer can reply
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Fully customize your outgoing message to your specific need​​
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Select which customers should receive the SMS or all contacts